FAQs Archive - Suburban Smash Repairs Ellenbrook - Quality Repairs. Reliable Results.

Q: Do you handle the whole insurance process for me?

Yes, from your initial quote through to submitting photos and paperwork to your insurer and getting your repair approved, we manage the process for you so you don't have to.

Q: Do you offer a guarantee on your repairs?

Yes, all our repairs are backed by our workmanship warranty, giving you peace of mind that the job has been done right.

Q: Can I get a quote without an insurance claim, for example if I'm paying myself?

Absolutely, we're happy to provide a quote for private repairs, whether that's a small scuff or a larger job you'd rather pay for directly rather than go through insurance.

Q: What should I do straight after an accident?

Stay calm, check everyone is safe, and exchange details with the other driver if applicable. Then give us a call, we can guide you through the next steps and get your repair moving quickly.

Q: Will the repair affect my car's warranty or resale value?

No, a professional repair using quality parts and manufacturer approved methods won't void your warranty or affect your car's resale value. We repair every vehicle to the highest standard, as if it were our own.

Q: Do I have to use the repairer my insurance company recommends?

No, you have the legal right to choose your own repairer, even if your insurance company suggests someone else. Choosing Suburban Smash Repairs means your vehicle is looked after by a team you can trust, without affecting your claim.

Q: How long will my repair take?

Repair times vary depending on the extent of the damage and parts availability, but most smaller repairs are completed within a few days, while larger jobs may take one to two weeks. We'll give you an accurate timeframe once we've assessed your vehicle.

Q: Do I need to pay my excess directly to you?

You have a few options for paying your excess. You can pay it directly to us, pay it to your insurance company, or pay us directly after your repairs are completed, whichever suits you best. We'll let you know the exact amount upfront so there are no surprises.

Q: What if my car is written off?

If your insurer determines your vehicle is a write off, we can talk you through what that means and help guide you through the next steps, even if that means we won't be completing a repair.